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Why Smart Businesses will turn to Managed IT Services

In today’s business world, technology plays a significant role in almost every industry. It has disrupted the way we live, work, interact and collaborate.

There are endless ways that technology can benefit businesses like yours. Technology can help you automate processes, connect with new customers, and improve communication within your company. Ultimately, technology can help you reach your business goals and be more successful. 

However, small and medium-sized businesses (SMBs) often have more difficulty implementing new technologies than larger businesses. This could be due to a lack of resources, compatibility issues with existing systems, or complications in managing new technology. Therefore, you might also find it hard to keep up with the latest technological trends. 

This is where you need to consider hiring an external IT service provider like Step Fwd IT, in addition to your existing IT team, or simply rely on us alone if you don’t have an internal IT team. At Step Fwd IT, we thrive on filling the role of your fully managed outsourced IT team.

The Benefits of Managed IT Services over hiring internally

There are many benefits of outsourcing IT services rather than hiring internally, including:

More Comprehensive Support

Outsourcing your technological needs can be a great way to get more robust support for your business. By outsourcing, you gain access to a team of professionals with a wide range of skill sets rather than just one person or a small group with a specific skill set. Most importantly, this can be beneficial for businesses who are looking for assistance in a range of areas.

On Demand

If you only have one person providing your IT services, you only get service when that individual is available. That’s why it’s crucial to look for 24/7/365 support and that’s where an external IT service provider comes in. With an external IT service provider, you have a team of experts who are always on call to help you with your IT needs. Thereby, you can rest assured knowing that your systems are being taken care of and that you’ll never be without service again. 

More Reliable

When you hire a specialised IT service provider like Step Fwd, you are hiring a whole team of experts. That means if someone from that external team leaves, your support will not suffer. You’ll continue to have access to the same level of support as before. Internal hires, on the other hand, don’t come with that same safety net. Subsequently, when someone quits or gets fired, your support abruptly dwindles. You’ll have to spend time training new hire’s and getting them up to speed. 


An external IT service provider will provide you with the necessary software, tools, and staff to manage your entire IT environment. You can focus on your business and leave the IT management to them. This is an excellent option for small businesses that lack the time or resources to manage their own IT department.

Predictable Cost

The most enticing benefit of partnering with an external IT service provider is the monthly bill you’ll receive. This predictable bill will take away the worry of budgeting for employee benefits, bonuses, etc.

Collaborate with the right partner

A strategic, fully managed IT solutions provider like Step Fwd IT, might be exactly what your business needs. We can help you by providing a single point of contact for all your IT needs, right from industry-best software to support and maintenance. We can also provide you with access to resources you may not have otherwise, such as a broader range of software and skill sets, as well as security, compliance, and backup services.

Feel free to contact the Step Fwd IT team today to take the first step towards solving your technology woes.

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