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Onsite Support

Our on-site support provides you with a proactive and connected IT partner who’s by your side and on your side.

We’ll work with you to structure a service level agreement that’s designed to meet your unique on-site support and operation needs.

Our team will be there to resolve any issues that arise, armed with leading technologies and detailed knowledge of your systems.

By including non-metered time on site, we make it our policy to never to leave until you’re entirely happy.

We also review all logged issues in our monthly reports, identifying any trends or recurring issues to isolate the root causes and recommend solutions.

Remote Support

Remote support from Step Fwd IT is designed to complement your existing in-house technology capability – adding our expertise to yours to form a truly integrated team.

Our remote support solutions enable your staff to easily direct IT support issues to us. We track and follow-up each and every call, resolving issues using secure remote access.

We also review all logged issues in our monthly reports, identifying any trends or recurring issues to isolate the root causes and recommend solutions.

Hybrid Support

Let's work together - after all, there's power in numbers. Our expert engineers will work with your existing internal IT team to booster support, expertise and capacity.

Our onsite engineers don’t replace your internal team – they join it! They’ll offer hands on, day-to-day support, while also working with our remote team to deliver everything you need.

We match our onsite engineers to you – your needs, your vision, and your existing team. They won’t just do IT; they’ll be part of your staff and community.

Discover how we're supporting schools like yours with hybrid support options and true community partnership.

We speak your language.

Get in touch to discuss how we can maximise your IT.

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