Anytime. Anywhere. Everyday.
Partnership is second nature to us. Which is why you’ll find our talented engineers on-site with clients almost every day of the year and on call 24/7. Because we’re our clients’ biggest IT supporter.
Onsite support
Our On Site IT support provides you with a proactive and connected IT partner who’s by your side and on your side.
We’ll work with you to structure a service level agreement that’s designed to meet your unique on-site support and business operations needs.
Our team will be there to resolve any issues that arise, armed with leading technologies and detailed knowledge of your systems.
By including non-metered time on site, we make it our policy to never leave until you’re entirely happy.
We also review all logged issues in our monthly reports, identifying any trends or recurring issues to isolate the root causes and recommend solutions.
Get in touch to discuss how we can maximise your IT
Remote support
Remote support from Step Fwd IT is designed to complement your existing in-house technology capability – adding our expertise to yours to form a truly integrated team.
Our remote IT support for business solutions enable your staff to easily direct IT support issues to us. We track and follow-up each and every call, resolving issues using secure remote access.
We also review all logged issues in our monthly reports, identifying any trends or recurring issues to isolate the root causes and recommend solutions.
“With no ticketing system, and human to human contact – there is no doubt, that we prefer that. They are there and available when we need them.”
– Rodney Cox – Director, Veritas Recruitment
Hybrid Support
Let's work together - after all, there's power in numbers. Our expert engineers will work with your existing internal IT team to booster support, expertise and capacity.
Discover how we're helping businesses like yours operate smoothly with customised, 24/7 IT support.
We speak your language.
Great IT doesn’t need to be complex. If you have questions, ideas or goals, we’re here to help you reach them.
How else can we help?
Monitoring & Maintenance
We’ll keep your systems and operations running smoothly and efficiently at all times.
Network Infrastructure & WiFi
We’ll help you design, upgrade and manage your IT infrastructure and stay connected.
Consulting
Get the most out of your IT and technology with expertise insights, advice, and strategy.
Procurement & Moves
We can help you improve and replace your technology and IT solutions.
Disaster Recovery & Security
Stay protected and prepared with a strong, proactive disaster recovery and data security plan.
Delivery Models & Cloud
We can manage and secure your onsite IT infrastructure, transition you to the cloud, or implement a custom hybrid model.