Call us on 1300 131 679

Onsite support

Our on-site support provides you with a proactive and connected IT partner who’s by your side and on your side.

We’ll work with you to structure a service level agreement that’s designed to meet your unique on-site support and business operations needs.

Our team will be there to resolve any issues that arise, armed with leading technologies and detailed knowledge of your systems.

By including non-metered time on site, we make it our policy to never leave until you’re entirely happy.

We also review all logged issues in our monthly reports, identifying any trends or recurring issues to isolate the root causes and recommend solutions.

Get in touch to discuss how we can maximise your IT

Remote support

Remote support from Step Fwd IT is designed to complement your existing in-house technology capability – adding our expertise to yours to form a truly integrated team.

 Our remote support solutions enable your staff to easily direct IT support issues to us. We track and follow-up each and every call, resolving issues using secure remote access.

We also review all logged issues in our monthly reports, identifying any trends or recurring issues to isolate the root causes and recommend solutions.

“With no ticketing system, and human to human contact – there is no doubt, that we prefer that. They are there and available when we need them.”

– Rodney Cox – Director, Veritas Recruitment

Hybrid Support

Let's work together - after all, there's power in numbers. Our expert engineers will work with your existing internal IT team to booster support, expertise and capacity.

Discover how we're helping businesses like yours operate smoothly with customised, 24/7 IT support.

We speak your language.

Great IT doesn’t need to be complex. If you have questions, ideas or goals, we’re here to help you reach them.

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