Jacob has always had a keen interest in technology. His earliest memories are pulling apart machines just to put them back together again, trying to better understand the inner workings of technology. He brings this keen interest to his role at Step Fwd, helping the team pick apart problems and find solutions for clients.

Jacob has spent the last few years in a retail-orientated role, focusing on making sales, providing quality customer service and problem-solving for difficult customers.

In his spare time, Jacob is an avid gamer and likes to engage in methodical puzzle games on his PC. He is always on the lookout for new games and is keen to find new titles to help challenge and stimulate his mind.

Jacob brings his customer service skills and warm demeanour to his roles as Pod Leader and Engineer at Step Fwd IT.

Dean's journey into IT began as a hobby alongside his grandfather, sparking a passion that he later transformed into a fulfilling career. Over the years, he has accumulated over 12 years of experience in the IT MSP and Education sectors across Australia and New Zealand. 

Dean holds certifications from Microsoft, CompTIA, and Acronis, as well as a diploma in computer network engineering. One of his career highlights includes managing and serving as the sole onsite support for a large South Melbourne business with over 200 employees. 

Outside of work, Dean enjoys staying active with fitness, diving into DIY renovations, and exploring IT networking and gaming. He’s also a proud half-owner of a Cavoodle named Scout. His solo move from Christchurch to Melbourne marked a significant step in his journey, reflecting both his personal and professional growth.

Having been with the Step Fwd IT Team for over two and a half years now, Chris has well and truly found his feet with us and is undoubtedly one of our most well-rounded engineers.

Chris came into Step Fwd IT with an arsenal of diverse IT qualifications and over six years of IT experience in the Finance & Automotive industry, bringing a particular passion for Networking, Cloud, Systems Administration and pretty much all things Tech.

Outside of office hours, Chris is fond of a video game or two, and also likes to pivot between Watersports in summer and Snowboarding in winter. He has also made the office well aware of his expertise in Muay Thai Kickboxing, so we always make sure we’re on his good side!

Isuru, one of our newest engineers, joined the Step Fwd IT team in March 2024. His passion for technology began at an early age when gaming and fixing computers sparked his interest in IT.

With over five years of experience in both the business and education sectors, Isuru brings a well-rounded skill set to the team. He holds a Bachelor’s degree in Cyber Security and is a Certified Ethical Hacker, which has equipped him with advanced knowledge of network security and threat prevention.

Isuru’s expertise in troubleshooting and IT support enables him to adapt quickly to the diverse needs of clients, delivering efficient and effective solutions.

In his free time, Isuru enjoys playing RPG and FPS games, building custom PCs, and working on small DIY projects. His enthusiasm for technology continues to drive his growth, keeping him engaged with the latest IT innovations.