Jennifer started her career as a University Lecturer with a Bachelor's Degree in English Education and an Associate Degree in Computer Science and Technology. While hosting a full-time teaching position for nearly ten years, she completed a Bachelor's Degree in Tourism Management and a Master's Degree in English Literature.
To have a big family, she moved to Australia with two suitcases. While pursuing a Master's Degree in Management (Accounting) from the University of Melbourne, she explored her interest in different occupations.
She began to use accounting software when she got her first job as a Medical Receptionist in Werribee in 2017. She then worked as an Assistant Accountant, Finance Administrator and Management & Reporting Accountant.
She has three beautiful kids and two cheeky cats. She is an active volunteer in her community to support people who can only speak Mandarin. In her spare time, she is studying to become a CPA.
Rachael has been with the Step Fwd IT team since February 2015, bringing over 25 years of experience in various administrative and office roles. Known for her strong work ethic, Rachael thoroughly enjoys building solid relationships with customers and clients. She is a highly motivated and exceptionally organised professional who approaches her work with thoughtfulness and dedication.
Originally from Perth, she moved to Brisbane before eventually settling in Melbourne.
Outside of work, Rachael cherishes time with her grown-up daughters, who are pursuing their careers and university studies. She also treasures time with her partner Gary and his large family of children and grandchildren. A passionate AFL fan, Rachael spends many weekends watching games, despite the frequent frustrations of following her team (“Freo, get your act together!”). She also enjoys entertaining at home with close friends, where Gary’s cooking is always a standout feature.
Katrina recently celebrated her five-year anniversary with Step Fwd IT. She started with the company as an Admin Assistant helping Rachael with Accounts Payable and various administrative tasks. She is now in charge of all hardware and software procurements for Step Fwd’s many and varied clients.
Katrina came to us with a strong background in I.T. having formerly worked as an Analyst Programmer for a financial software company. She has experience providing software solutions and support to clients from various industries in Australia and in the UK. Delivering excellent customer service is a passion that comes from her time spent as a teller for the National Australia Bank, before starting on her I.T. journey.
Being born in England, you will notice an accent even though she has lived in Australia since she was eleven. She does barrack for the English soccer, cricket and rugby teams, but don’t hold that against her!
