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Mount Waverley IT Support Teams Can Rely On

Whether you're running a business, leading a school, or managing a not-for-profit, our team works alongside yours to deliver dependable IT support grounded in trust, understanding, and clarity.
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Just a conversation about your IT needs.

IT That Helps You Move Forward with Confidence

Every organisation in and around Mount Waverley has its own structure, pace, and priorities. From school leadership to business growth to community impact, technology plays a crucial role in enabling success.

That’s why we design IT environments that provide consistency, control, and confidence. By first understanding your world, we ensure our solutions support what matters most to you.

Tailored IT Support for Mount Waverley Organisations

With experience across education, business, and community sectors, we deliver practical solutions shaped by real-world understanding. Each engagement is built on trust, relevance, and long-term value.

Small and Medium-Sized Businesses (SMBs)
Supporting businesses with streamlined systems, secure data management, and scalable solutions that grow with you.
K-12 Schools
Providing schools with dependable technology, strengthened cybersecurity, and responsive support that enhances both learning and administration.
Not-For-Profits and Community Organisations
Delivering reliable, cost-aware IT strategies that support your mission, maintain compliance, and protect the people you serve.

Comprehensive IT Support For Mount Waverley

Step Fwd IT offers trusted, end-to-end managed IT support for Mount Waverley organisations. Our services are tailored to reduce complexity, improve resilience, and free up your team to focus on what matters.

  • Helpdesk & desktop support
  • Onsite & remote troubleshooting
  • Network design & maintenance
  • Microsoft 365 & cloud services
  • Backup & disaster recovery
  • Cybersecurity & endpoint protection
  • IT planning & consulting
  • Dark web monitoring
  • Hardware procurement & lifecycle support
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Why Mount Waverley Organisations Trust Our IT Support

Pod-Based Service Model
You’re supported by a dedicated pod. This is a small team of engineers who know your systems and stay with your requests from start to finish. No repeating yourself. No passing the issue between departments.
Security Made Simple
Cybersecurity should feel manageable, not overwhelming. We provide practical advice, steady guidance, and clear strategies so you can understand your risks and make confident decisions.
Strategic IT Planning
Technology should align with your goals, not dictate them. We learn how your organisation operates so we can help you plan ahead, reduce costs, and support growth through scalable solutions.
People-First Philosophy
We start with understanding your people, your challenges, and your environment. Our team stays responsive, consistent, and focused on building a partnership that supports your long-term success.

Our Approach

Every partnership at Step Fwd IT begins with the Discovery stage, the first step in our proven process known as The Fwd Steps. This is where we take the time to understand your environment, your challenges, and your long-term goals. We identify key IT risks, clarify your support needs, and introduce our core values and tailored approach.

Next is the Proposal stage, where we present a solution built around your objectives, systems, and operations. This is followed by a Gap Analysis to ensure both alignment and mutual understanding before moving forward.

Once approved, we begin Onboarding. At this point, you are introduced to your dedicated pod, a consistent team of engineers who stay closely connected to your environment. This model eliminates tiered handoffs, reduces delays, and ensures continuity of care from people who already know your systems.

During Onboarding, we also establish clear support pathways, walk you through your first monthly report, and ensure that everything is deployed clearly and efficiently.

From there, your journey continues with Ongoing Support. This includes quarterly check-ins, monthly reporting, IT asset management, and project delivery. Whether we are guiding key decisions or helping technology adapt to your evolving needs, we remain focused on providing clarity, consistency, and long-term value.

Trusted by Organisations Across Victoria

Hear how Step Fwd IT supports schools through long-term partnerships, tailored service, and a deep understanding of the education sector. Our goal is to help leaders stay secure, efficient, and future-ready.
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Mark Brockhus, Principal, and Jodie FitzGerald, Deputy Principal – Salesian College Sunbury

Real Results From Victorian Schools

Schools across Victoria trust Step Fwd IT to deliver dependable, outcome-focused support. Our tailored solutions help educators strengthen security, reduce IT stress, and build a reliable foundation for teaching and learning.
Salesian College Sunbury
Facing frequent outages, slow speeds, and an overwhelmed helpdesk, Salesian College turned to Step Fwd IT during a critical system failure. What began as emergency support grew into a full IT transformation. With stability restored, the school rolled out a BYOD program, adopted modern classroom technologies, and gained a partner that supports both daily operations and long-term growth.

✅ Boosted internet speeds by 300%

✅ Enabled BYOD and wireless AV classroom technology

✅ Eliminated system crashes and outages

✅ Built confidence and reduced IT-related frustration

✅ Strategic IT planning aligned to future growth
Read more >
Sholem Aleichem College
Step Fwd IT helped Sholem Aleichem College transition from outdated, unsupported systems to a stable, modern environment tailored to their needs. We rebuilt their server and network infrastructure, improved Wi-Fi and smartboard performance, and integrated a new security system to support learning and safety. The result is greater reliability, improved confidence, and a partnership grounded in trust and cultural understanding.

✅ Infrastructure upgraded for performance and reliability

✅ Integrated advanced security systems with external providers

✅ Empowered leaders with dependable classroom technology

✅ Ongoing support aligned to the school's future goals

Read more >
"I highly recommend Step Fwd IT to any business in need of reliable and efficient IT support."
Blair Leslie
Quality & Operations Advisor
"Step Fwd IT's personalised approach to our IT requirements has provided significant benefits to our business."
Ben Joseph
Managing Director
"When you bring Step Fwd IT on board, you gain an ally who cares as much about your business's success as you do."
Chelsea Quake
Communications and Memberships Manager
"The Step Fwd IT team has exceeded our expectations across the board."
Matt Glass
Senior Project Manager
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Ready to talk about your IT needs?

Whether you’d prefer to call now or book a time that suits, our team is ready to help. We provide people-first IT support that Mount Waverley organisations can count on.

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