Calls dropping or poor audio quality
Remote and hybrid staff with limited access to phone features
Customer calls going unanswered or to the wrong person
No visibility into call volumes, wait times, or team performance
A phone system that cannot grow with the business
Communications tools that don't integrate with the rest of the environment
For organisations that need more advanced telephony capabilities, including complex call routing, call centre operations, multi-site environments, or integration with CRM and other business systems, 3CX is a powerful, flexible platform that goes beyond what a standard business phone system can offer.
3CX can be deployed in the cloud, on-premise, or in a hybrid configuration, giving you control over how and where your communications infrastructure lives.
Key capabilities
Best suited for: organisations with customer-facing teams, call centre operations, multi-site environments, or complex call flow requirements.
For organisations already invested in Microsoft 365, Teams Calling integrates voice directly into the platform your team already uses every day. Calls, meetings, messaging, and files all live in one place, accessible from a desktop, mobile device, or meeting room system.
Teams Calling is cloud-native, requiring no on-site hardware, and benefits from the same identity, security, and compliance controls that govern the rest of your Microsoft 365 environment. This includes multi-factor authentication, conditional access, and compliance recording where required.
Key capabilities
Best suited for: organisations using Microsoft 365, hybrid and remote teams, businesses looking to consolidate their communications into a single platform.
Your call data, recordings, routing configurations, and SIP credentials are never shared with other organisations. Your communications environment is yours alone.
No other organisation can affect your call quality, system availability, or response times. Your platform performs to your requirements, consistently.
A dedicated platform means we can configure advanced call flows, complex queue logic, custom integrations, and tailored reporting that would not be possible on a shared system.
Your numbers, your routing, your call flows, your retention policies. No vendor lock-in, no shared failure domain, and no compromises when your business needs something specific.
Advanced call routing and queue management mean customers and colleagues are connected to the right person the first time, without unnecessary transfers or hold time.
Remote and hybrid staff have the same calling experience as those in the office, on any device, without compromising security or functionality.
Real-time dashboards and call reporting give you a clear picture of call volumes, wait times, and team performance, so you can make informed decisions rather than guesses.
Whether it is your CRM, Microsoft 365, or other business systems, your communications platform works with the rest of your tools rather than alongside them.
As your business grows, adds locations, or changes the way it operates, your communications platform scales with it, without needing to start again.
Your communications platform is managed by the same team that understands your broader IT environment. Issues are resolved faster, changes are implemented with context, and your system is continuously optimised.
We take the time to understand your current communications environment, your team structure, your customer interactions, and your requirements before making any design decisions.
We design a dedicated platform architecture tailored to your organisation, including call flows, queue logic, integrations, and device requirements.
We manage the transition of your existing numbers and carrier arrangements, ensuring continuity throughout the process.
We deploy and configure your platform, provision devices, and roll out to your team with training and support.
We monitor your communications environment continuously, respond to issues, and optimise your platform as your business evolves.
Unified communications is the integration of voice, video, messaging, and collaboration tools into a single platform. Rather than managing separate systems for phone calls, video meetings, and team chat, a unified communications platform brings these together so your team can communicate and collaborate from one place, on any device.
Both are modern business communications platforms, but they serve different needs. Teams Calling is built into Microsoft 365 and is ideal for organisations that want to consolidate their communications within the Microsoft ecosystem. 3CX is a more feature-rich telephony platform suited to organisations with complex call routing, call centre operations, or multi-site requirements. We help you determine which is the right fit for your organisation.
Not necessarily. Both 3CX and Teams Calling support softphones, which are applications on a desktop, laptop, or mobile device, which means many organisations can operate without dedicated desk phones at all. Where hardware is preferred or required, we advise on compatible devices and manage provisioning as part of the deployment.
Yes. We manage number porting, SIP transitions, call flow remapping, and user training as part of our deployment process. We plan migrations carefully to ensure continuity of service throughout the transition.
A call queue holds incoming calls in order and distributes them to available team members. It is particularly useful for customer service and support teams where multiple people handle incoming calls. Both 3CX and Teams Calling support call queues, and we configure them to match how your team operates.
Yes. Both 3CX and Teams Calling are designed for hybrid and remote work. Staff can make and receive calls on a desktop application, mobile app, or browser from anywhere, with the same functionality they would have in the office.
Direct routing is the way Microsoft Teams connects to regular phone networks, allowing your team to make and receive calls to and from any phone number. It is one of two options for enabling calling in Teams, and the right choice depends on your existing carrier arrangements. We advise on which approach suits your organisation as part of our consultation.
Yes. Call recording is available on both platforms and can be configured to meet your compliance and quality assurance requirements. We advise on retention policies and storage options as part of the setup.
With a conversation. We take the time to understand how your business communicates today, what is not working as well as it should, and what you need from a modern communications platform. There is no obligation and no pressure, just a clear discussion about what is right for your organisation.
