“They are open communicators and do a great job in keeping us involved in the development and improvement of our systems.”
On-site Support
Our on-site support provides you with a proactive and connected IT partner who’s by your side and on your side.
Working closely with you, we’ll structure a service level agreement that’s designed to meet your unique on-site support needs and deliver complete peace of mind for your business operations.
Our team will be there to resolve any issues that arise, armed with leading technologies and detailed knowledge of your systems. And we make it our policy, by including non metered time on site, to never to leave until you’re entirely happy.
We also review all logged issues in our monthly reports, identifying any trends or recurring issues to isolate the root causes and recommend solutions.
Get in touch to discuss how we can support your business
REQUEST A CALL BACKRemote support
Remote support from StepFwdIT is designed to complement your existing in-house technology capability – adding our expertise to yours to form a truly integrated team.
Our remote support solutions enable your staff to easily direct IT support issues to us. We track and follow-up each and every call, resolving issues using secure remote access.
We also review all logged issues in our monthly reports, identifying any trends or recurring issues to isolate the root causes and recommend solutions.